Managing Challenging Behaviour

15 May 2018

at 09.30 - 13.00

Location: 16-18 Arbury Court Cambridge CB4 2JQ

Training

The course is for anyone who manages volunteers and spends time trying to deal with challenging behaviour.

By the end of the session you’ll have a better idea of how challenging behaviour develops, how can you address it and how can you seek to resolve it.

What will you learn?

  • Key causes of disagreement between people
  • People’s different approaches to conflict
  • Dealing with angry people
  • Negotiation/mediation skills
  • What is required to resolve a conflict

Click here fore more information and to book.

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