Managing Challenging Behaviour

The course is for anyone who manages volunteers and spends time trying to deal with challenging behaviour.

By the end of the session you’ll have a better idea of how challenging behaviour develops, how can you address it and how can you seek to resolve it.

What will you learn?

• Key causes of disagreement between people
• People’s different approaches to conflict
• Dealing with angry people
• Negotiation/mediation skills
• What is required to resolve a conflict

Click here fore more information and to book.