Managing Challenging Behaviour

Date: 15 May 2018

Time: 09.30 - 13.00

Location: 16-18 Arbury Court Cambridge CB4 2JQ

The course is for anyone who manages volunteers and spends time trying to deal with challenging behaviour.

By the end of the session you’ll have a better idea of how challenging behaviour develops, how can you address it and how can you seek to resolve it.

What will you learn?

  • Key causes of disagreement between people
  • People’s different approaches to conflict
  • Dealing with angry people
  • Negotiation/mediation skills
  • What is required to resolve a conflict

Click here fore more information and to book.

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